Data Protection Notice

Data protection

Thank you for visiting our website and for your interest in our company and the services we offer. We respect your privacy and ensure the protection of your personal data by processing your personal data in accordance with the contents of these data protection regulations and the applicable data protection laws.

You can visit our website without needing to identify yourself to us. In order to be able to display our websites, you are only obliged to provide the data transmitted by your browser to our server (see "Logfiles"). Further personal data will only be stored if you voluntarily enter it on the website or use corresponding functions, e.g. when registering for our newsletter.

Newsletter

If you subscribe to our electronic newsletter, you consent to the storage of your name and e-mail address for the purpose of sending the newsletter (Art. 6 Para. 1 (1) (a) GDPR). This data will not be passed on to third parties. You can at any time revoke your newsletter consent for the future and thus terminate your newsletter subscription (note in the newsletter).

Bookings and orders, customer account

In order to make a booking or order, you must enter the data requested in the corresponding form as mandatory data. We process this data for the purpose of carrying out your order and for the required communication with you (Art. 6 Para. 1 (1) (b) GDPR). A telephone number is important for the order process in case there are any questions about the order. You can create a customer account with us in order to simplify future bookings or orders. In this case, we store this data for you for the purpose of facilitating future bookings or orders. You can have your user account deleted at any time by sending an e-mail to us at the contact details listed under "Data controller". Otherwise, we will delete your data with the complete processing of the contract after expiry of the retention periods under tax and commercial law.

Cookies

Cookies are very small text files used by Internet pages, which your browser stores on your computer and which provide certain information from the place where the cookie is set (here by us). Cookies cannot run programs or transmit viruses to your computer.

Transient cookies are automatically deleted when you close your browser. This particularly includes session cookies. Session cookies store a session ID, with which different requests from your browser can be assigned to the common session. This means that your computer can be recognised when you return to our website. Session cookies are deleted when you log out or close your browser.

Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in your browser’s security settings.

This information serves to optimise our offer and to offer you more comfort when browsing our pages. The legal basis for this data processing is Art. 6 Para. 1 (1) (f) GDPR.

You can set your Internet browser to inform you when a web server wants to send you a cookie. You can then either accept or refuse the cookie. You can configure your browser settings according to your wishes and refuse the acceptance of third party cookies or all cookies, for example. Please note that you may not be able to use all functions of this website if you disable cookies. You can find out more about this in the help system of your Internet browser.

Links to social media platforms

Our website contains links on our pages to various social media platforms. We would like to point out that by clicking on these links you are leaving our website and also the scope of this privacy policy. On social media platforms, only the respective privacy policies and terms of use of the operator of the social media platform apply.

Social media plugins

We use the following social media plugins: LinkedIn, Pinterest, Instagram, Facebook and Twitter.

The content of the plugin is only transmitted to the respective operator of the social media platform once the button is pressed. We do not have any influence on the data collected and data processing operation, nor are we aware of the full extent of data collection, the purposes and the storage periods. The transmitted data is (to our knowledge) the URL of the visited page and the IP address and/or other platform-dependent identification used by you. If you are logged in to the respective social media platform at the same time, the respective operator can assign the visit to these websites to your user account.

Through the plugins we offer you the option to interact with social networks and other users so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of plugins is Art. 6 Para. 1 (1) (f) GDPR.

The purpose and scope of data collection by the respective operator of the social media platform and the further processing and use of the data by the operator as well as your relevant rights and setting options for the protection of your privacy can be found in the data protection information of the respective operator of the social media platform:

  • Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; https://www.facebook.com/policy.php. Facebook is certified according to EU-US-Privacy-Shield

  • Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy. Twitter is certified according to EU-US-Privacy-Shield

  • LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; http://www.linkedin.com/legal/privacy-policy. LinkedIn is certified according to EU-US-Privacy-Shield

  • Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland; https://policy.pinterest.com/de/privacy-policy/

  • Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA; https://help.instagram.com/155833707900388

Embedded content from third parties (e.g. Google Maps, YouTube, etc.)

If third party content such as Google Maps or YouTube is displayed on our websites, it is necessary to transfer your IP address and the content displayed under "Logfiles" to the third party provider in order to make this content available and to display it in your browser. We do not have any influence on data processing at the third party provider. If you are logged in to the third party with a user account, the third party may associate your user behaviour with your user account. If necessary, the third party provider stores your data as user profiles and uses them for the purposes of advertising, market research and/or the design of its website in line with requirements. You must address any rights of objection against the creation of these user profiles to the third party provider.

For more information about the purpose and scope of data collection and its processing by the third party provider, please refer to their privacy policy. There you will also find further information about your rights and setting options to protect your privacy:

  • Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=de. Google is certified according to EU-US-Privacy-Shield.

Revocation of consent and objection to data processing

If you have given us your consent, you can revoke it at any time with effect for the future.

If we base the processing of your personal data on the weighing of interests, you may object to the processing. When exercising such objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either stop or adjust data processing or point out to you our compelling reasons worthy of protection, on the basis of which we will continue processing.

You can object to the processing of your personal data for purposes of advertising and data analysis at any time.

You can send us your revocation or objection under the contact details under "Data controller".

Your rights

You have the following rights with us regarding your personal data:

  • Right to information

  • Right to amendment or deletion

  • Right to limitation of processing

  • Right of opposition to processing

  • Right to data transferability.

You also have the right to complain to a data protection supervisory authority about our processing of your personal data.

Covid Notice & statement

The Felix Restaurants is closely monitoring the Covid-19 pandemic and our foremost priority is the health and comfort of our guests and team members. In addition to implementing new hygiene and safety measures, we have developed specific protocols for the following procedures, strictly adhering to the public health guidelines of the UK Government, to ensure your stay with us is safe and secure. These policies are subject to change, and regularly updated in line with the UK Government and WHO.

Updated 7th April 2021:

The Felix Restaurants  is following the UK guidelines and our rooms and suites, in-room dining and butler services remain open in accordance with the permitted exceptions. Our restaurants, bars and private dining venues are currently closed.

In line with the latest government Covid-19 Spring 2021 announcement, we will reopen The Felix Restaurants  on 17th May 2021 earliest, we plan to reopen our restaurants and bars together with our lounge bar and function venue will open for weddings, and significant life events of up to 30 guests.

On 21st June earliest, the government plan to remove all legal limits on social contact, at which stage all our venues and services will resume as per usual.

Cleaning and Hygiene

Employee use of preventive equipment is mandatory including hydroalcoholic gel and masks. All employees are trained in updated sanitation protocols.

Strict sanitation protocols for housekeeping, cleaning and disinfection, across the entire restaurant group, adhering to the guidelines of the UK Government and the WHO.

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